As a psychologist, I have consulted with many clinicians and support workers on how best to work with individuals who experience difficulties with suicide. The intent was to be the best at my job and obtain the skills necessary to help those in need, particularly during a crisis.
When engaging with people who are calling a suicide line, it's essential to consider what you say and how you say it. The stakes are pretty high, and what is being attempted is a declaration of a crisis. My training as a psychologist has helped me obtain the skills necessary to step back, assess, and deliver a message that can be impactful yet considerate. Keeping myself calm and delivered is particularly important in this situation.
There are times when you have to leave your own emotions at the door and work with what's in front of you. At times, this means hearing really difficult conversations about the individual's plan and intent of suicide and working with the client despite the crisis situation evolving. At times, I have felt scared of saying the wrong things, which can bring on more insecurity. Remaining confident in these situations can be hard, but trusting my training during these times is important.
Seeking supervision and support during these calls is also very important. Luckily, having a support staff to help navigate difficult conversations with clients can mean the world, especially if when triggered. Having a support system that is there when you need it can be quite impactful for each party involved in the conversation.
When engaging with people who are calling a suicide line, it's essential to consider what you say and how you say it. The stakes are pretty high, and what is being attempted is a declaration of a crisis. My training as a psychologist has helped me obtain the skills necessary to step back, assess, and deliver a message that can be impactful yet considerate. Keeping myself calm and delivered is particularly important in this situation.
There are times when you have to leave your own emotions at the door and work with what's in front of you. At times, this means hearing really difficult conversations about the individual's plan and intent of suicide and working with the client despite the crisis situation evolving. At times, I have felt scared of saying the wrong things, which can bring on more insecurity. Remaining confident in these situations can be hard, but trusting my training during these times is important.
Seeking supervision and support during these calls is also very important. Luckily, having a support staff to help navigate difficult conversations with clients can mean the world, especially if when triggered. Having a support system that is there when you need it can be quite impactful for each party involved in the conversation.
